Cancellation & Refund Policy
Last updated: 18 September 2026
This Policy applies to spectator tickets, VIP tickets and competition or training camp participation entry fees purchased online from YANKOV ZHIVO ANDRIYANOV | ZHIVO DANCE TEAM, trading as Athens Dance Festival / Zhivo Dance Team.
1. No change-of-mind cancellation
All ticket and participation-fee purchases are final. Once payment has been completed, we do not provide refunds, exchanges, credits or cancellations because the customer:
- changes their mind;
- selects the wrong day, ticket type, category or quantity;
- is unable or chooses not to attend;
- has travel, accommodation, illness, scheduling or personal difficulties;
- arrives late or leaves early; or
- does not use all or part of a multi-day ticket.
This rule is subject to the exceptions stated below and to rights that cannot be excluded by law.
2. No 14-day withdrawal right for fixed-date events
Under EU consumer rules, the usual 14-day right to withdraw from many distance contracts does not apply to services related to leisure activities where the contract provides for a specific date or period of performance. Athens Dance Festival tickets and event participation fees are supplied for specified event dates or periods. Therefore, customers do not have a 14-day cooling-off right after purchase.
3. Participation fees
Participation or entry fees are non-refundable after successful purchase, including where a participant later withdraws, fails to appear or no longer meets a personal requirement for participation.
If the Organizer rejects an entry despite the participant having supplied accurate information and complied with the published eligibility requirements, or if the Organizer cancels the relevant category without offering a reasonable equivalent, the affected fee will be refunded unless another remedy is agreed and permitted by law.
4. Event cancellation by the Organizer
If the Organizer cancels the entire event and does not reschedule it, customers are entitled to a refund of the amount paid to us for the affected ticket or participation fee. Refunds do not cover independently incurred costs such as travel, accommodation, meals, visas, training or other arrangements, except where mandatory law provides otherwise.
5. Postponement, rescheduling or material change
If the event is postponed, rescheduled or materially changed, we will publish the available options and contact purchasers where reasonably possible. Depending on the circumstances and applicable law, the original ticket or participation entry may remain valid for the replacement date, or a refund or other remedy may be offered or required.
A change to the timetable, running order, dance floor or hall, adjudicator, teacher, DJ, category sequence or another programme detail is not by itself a cancellation and will not normally give rise to a refund where the purchased admission or participation remains substantially available.
6. Partial cancellation and multi-day tickets
If only part of a day or a multi-day programme is cancelled, any refund or alternative remedy will be determined according to the part of the purchased service that remains available and the requirements of applicable law. There is no automatic right to a full refund merely because one programme item changes or is cancelled.
7. Invalidated tickets or disqualification
No refund is due where admission or participation is refused because of fraud, use of a duplicated or altered ticket, serious misconduct, a safety violation, or a material breach of the published event or competition rules. This does not affect rights that cannot lawfully be excluded.
8. How eligible refunds are made
Where a refund is due, it will normally be returned to the original payment method. We may request the order reference and information reasonably necessary to verify the purchaser and transaction. We will never request a card PIN, CVV/CVC, password or one-time authentication code.
We will initiate an approved refund without undue delay. The time for the credit to appear depends on the payment provider and the customer’s card issuer and is outside our direct control.
9. Duplicate or unauthorized transactions
If a customer believes that the same order was charged more than once, or that a payment was unauthorized, they should contact us promptly at `info@athensdancefestival.com` with the order reference and non-sensitive transaction information. This does not limit the customer’s rights with their bank or card issuer.
10. Contact
Refund and cancellation questions should be sent to:
YANKOV ZHIVO ANDRIYANOV | ZHIVO DANCE TEAM
Email: info@athensdancefestival.com
Telephone: +30 694 762 2189
Postal address: Kyriakou Efstathiadi 2 Argyroupoli, 16452, Athens, Greece