Terms & Conditions for Online Purchases
Last updated: 18 September 2026
1. About us
This website and its online sales service are operated by YANKOV ZHIVO ANDRIYANOV / ZHIVO DANCE TEAM, trading as Athens Dance Festival / Zhivo Dance Team (the “Organizer”, “we”, “us” or “our”).
Registered address: Kyriakou Efstathiadi 2 Argyroupoli, 16452, Athens, Greece
Greek Tax Identification Number (AFM): 139148129
Competent Tax Office (DOY): Ilioupolis
Email: info@athensdancefestival.com
Telephone: +30 694 762 2189
These Terms & Conditions apply to online purchases made through `athensdancefestival.com`, including spectator admission tickets, VIP tickets and, where offered through the website, competition or training camp participation entry fees.
2. Event information
Athens Dance Festival is a dance event held in Athens, Greece. The event dates, venue, programme, ticket types, admission areas, prices and any included benefits are those displayed on the website and in the customer’s order summary at the time of purchase.
Customers should check the event pages and their order confirmation for the information applicable to their purchase.
3. Product information and prices
The main characteristics and validity of each ticket or participation fee are displayed before purchase. Customers must check the selected ticket type, event day or days, quantity, admission area and any VIP designation before proceeding to payment.
All prices are displayed in euro (EUR) and include any applicable taxes, unless the checkout clearly states otherwise. The final total payable is shown before the customer confirms payment. We do not add delivery charges for electronic tickets or electronic order confirmations.
VIP seat reservations become valid only after successful payment. Where individual VIP seating is allocated, priority is determined according to the order in which completed payments are received, unless the relevant ticket description states otherwise.
Any free-admission rule displayed on the Tickets page applies only on the terms stated there. If free admission for children under certain age is offered, it does not include VIP seating unless expressly stated.
4. Placing an order
To place an online order, the customer:
1. selects the desired ticket or participation item and quantity;
2. reviews the order and total price;
3. provides the required customer and, if requested, invoice details;
4. accepts these Terms & Conditions, the Cancellation & Refund Policy and the Privacy Policy;
5. reviews the final order; and
6. proceeds to the secure payment page.
The customer is responsible for checking that all information is accurate before payment, particularly the email address, ticket type, event date or dates and quantity.
The display of a product on the website is an invitation to place an order, not an unconditional promise of availability. An order is completed only after the payment provider confirms successful payment and we issue an order confirmation. If payment is cancelled, refused, interrupted or not confirmed, the order is not completed.
We may refuse or cancel an order before performance where reasonably necessary, including in cases of an obvious pricing or description error, duplicate or fraudulent activity, payment failure, technical error, lack of availability, breach of these Terms or a legal requirement. If we cancel a successfully paid order for such a reason and the customer is not at fault, we will refund the amount paid for the affected item.
5. Payment and payment security
Card payments are processed through the hosted **epay eCommerce / Piraeus Paycenter redirection service** or the payment-services provider identified on the secure payment page.
After the customer reviews the order on our website, the customer is redirected to the payment provider’s secure page. The payment provider displays the amount to be charged and collects the card and authentication information. After payment is processed, the provider returns the customer to our website and sends us the transaction result.
We do not ask customers to enter card numbers, card expiry dates, CVV/CVC security codes, card PINs, online-banking passwords, one-time passwords or 3-D Secure authentication codes on our website. We do not receive or store those credentials. We receive only the information needed to identify and reconcile the payment, such as the order reference, amount, payment status and payment transaction reference.
The payment transaction is also subject to the payment provider’s and card issuer’s applicable terms and privacy information.
6. Order confirmation and delivery
After successful payment, the customer will see a confirmation on the website and receive confirmation at the email address supplied during checkout. The confirmation will identify the purchased items, quantity, amount and order reference.
Customers must provide a valid email address and should check their spam or junk folder. If confirmation is not received within a reasonable time after a successful charge, the customer should contact us and provide the name used for the order, the approximate payment time and any available order or transaction reference. Customers must not send full card details, PINs, CVV/CVC codes, passwords or authentication codes to us.
7. Use of tickets and participation entries
A ticket is valid only for the event day or days, admission area and benefits stated in its description and confirmation. VIP access is valid only for the VIP product purchased. Customers must comply with reasonable venue, safety, security and event rules.
Participation entries are also subject to the published competition rules, eligibility requirements, category rules and registration deadlines. Payment of a participation fee does not excuse a participant from satisfying those requirements.
We may refuse admission or participation, without refund, where a person presents an invalid, duplicated, altered or fraudulently obtained confirmation; seriously disrupts the event; threatens safety; or materially breaches venue or competition rules. This does not limit rights that cannot lawfully be excluded.
8. Programme and operational changes
Dance categories, running order, timetable, halls, adjudicators, teachers, DJs and other programme elements may change for operational, sporting, safety or other legitimate reasons. Reasonable or minor changes that do not prevent use of the purchased ticket or participation entry do not entitle the customer to a refund.
Cancellation, postponement and material changes are handled under the Cancellation & Refund Policy and applicable law.
9. Photography and recording
Photography, filming, livestreaming or recording may take place at the event. Any rules governing participant image rights must be presented separately and appropriately during participant registration, especially where minors are involved. Purchase of a spectator ticket alone must not be treated as consent to uses for which consent or another legal basis is required under applicable data-protection law.
10. Customer responsibilities
Customers must:
- provide complete and accurate order and invoice information;
- keep their confirmation and order reference secure;
- check event updates before travelling;
- follow venue and event instructions; and
- contact us promptly if they identify an order error or suspected unauthorized transaction.
Tickets may not be used for unauthorized commercial resale, promotions, competitions or hospitality packages. We may invalidate tickets acquired or used fraudulently or in material breach of this restriction, subject to applicable law.
11. Cancellation and refunds
Purchases are subject to our **Cancellation & Refund Policy**, which forms part of these Terms. Tickets and participation fees for an event scheduled for a specific date or period are generally not subject to the 14-day consumer withdrawal right applicable to many other online purchases. Once purchased, they are non-refundable except where the Cancellation & Refund Policy or mandatory law provides otherwise.
12. Liability
Nothing in these Terms excludes or limits liability that cannot legally be excluded, including liability for fraud, wilful misconduct, gross negligence, death or personal injury caused by negligence, or mandatory consumer rights.
Subject to the above, we are not responsible for indirect or consequential loss, or for travel, accommodation or other independently booked costs arising from a customer’s inability to attend. Customers remain responsible for deciding whether to purchase appropriate travel or cancellation insurance.
We are not responsible for failure or delay caused by events beyond our reasonable control. In such circumstances, we will take reasonable steps to inform customers and will apply the Cancellation & Refund Policy and mandatory law.
13. Complaints and support
Questions or complaints about an order should be sent to:
Email: info@athensdancefestival.com
Telephone: +30 694 762 2189
Postal address: Kyriakou Efstathiadi 2 Argyroupoli, 16452, Athens, Greece
Please include the order reference, purchaser name and a clear description of the issue. Do not send payment-card credentials.
14. Applicable law and jurisdiction
These Terms are governed by Greek law. The courts of Greece have jurisdiction, without depriving a consumer residing in another country of any mandatory protections or jurisdiction rights available under applicable consumer law.
15. Language and changes
These Terms may be published in English and Greek. Both versions are intended to have the same meaning. In case of inconsistency, the Greek version prevails to the extent permitted by law, without limiting mandatory consumer rights.
The version accepted at checkout applies to the order. We may update these Terms for future purchases, and the “Last updated” date will identify the current version.